Preparation only

Tenant & Channel Mapping Readiness

Future Messenger and WhatsApp events must map to the correct SmartBiz tenant before any reply is allowed. This page explains the preparation model for Australian property-agent teams.

No live tenant mapping is active. No Supabase migration exists for this page. No customer data is stored. No tokens or live connection from this website.

Current safe state

  • No live tenant mapping.
  • No token storage.
  • No Supabase migration.
  • No customer data stored.
  • AI reply OFF.
  • Outbound queue OFF.
  • Human review required.

Future routing rules

  • Known Facebook Page references can route only after a verified tenant mapping exists.
  • Unknown Page or phone references must be ignored or quarantined safely.
  • Disconnected or revoked channel connections must not route to outbound automation.
  • WhatsApp phone mapping must use a reference or hash only, never raw phone data in logs.

Future requirements

Owner-gated before implementation

  • Verified tenant/user session.
  • Encrypted token storage.
  • Safe page/phone mapping.
  • Disconnect/revocation handling.
  • Audit logs without secrets.
  • Production schema owner gate.

Audit safety

Records stay sanitized

  • Never log tokens.
  • Never log raw customer phone numbers.
  • Never log full message bodies by default.
  • Log sanitized booleans, counts, and types only.
  • Keep human review and handoff before customer communication.

RED / HARD STOP gates

  • Supabase schema migration.
  • Production database write.
  • Customer data access.
  • Token storage implementation.
  • Env insertion.
  • Real OAuth.
  • Graph API or WhatsApp Cloud API.
  • n8n live connection.
  • AI reply enablement.
  • Live Messenger or WhatsApp messages.