Safe to share
- Page name and approximate time.
- Visible customer-safe error title.
- Browser or device category.
- Expected versus observed behavior.
- Redacted screenshot only when needed.
First-week support
Get unstuck without sharing private data.
Use this page to choose the right SmartBiz support category, understand what evidence is safe to share, and avoid sending passwords, payment details, channel account secrets, or customer conversations.
Privacy-safe support contract
SmartBiz support can guide preparation and account steps. It does not need private access.
Do not send passwords, OTPs, card details, billing screenshots, tokens, cookies, private account identifiers, channel account secrets, or customer chat exports.
Support can explain first-property preparation, account expectations, setup readiness, and safe next steps. If a screenshot is necessary, redact personal data, payment details, channel account identifiers, and customer/buyer information first.
Never share
- Passwords, OTPs, cookies, tokens, or raw logs.
- Card number, card last four, billing address, Checkout URL, Stripe IDs, or invoices.
- Meta login, Page IDs, PSIDs, sender IDs, channel account secrets, or webhook details.
- Buyer names, phone numbers, emails, or chat exports.
First-week support for property agents
Choose the safest next step.
These categories are static guidance only. Selecting or reading a category is not tracked, saved, submitted, or used to open a ticket inside SmartBiz.
SmartBiz does not currently offer 24/7 live support. Email support is reviewed manually, and no live chat, provider connection, automatic reply, or buyer message send starts from this page.
Access and trial expectations
Access still confirming
Use this when SmartBiz has not confirmed paid dashboard access yet. Public pages do not activate a trial, and checkout success is never assumed from a public link alone.
- Safe first action: wait briefly, open the dashboard, and check access again.
- Safe evidence: page name, approximate time, browser/device category, visible customer-safe error title.
- Never send: card details, Checkout URL, Stripe IDs, billing screenshots, passwords, or OTPs.
Stripe Checkout shows the exact amount due before card entry. Support does not need your card, password, or private billing data.
Prepare your first property
Start with one owned listing.
Use SmartBiz to prepare one property workspace before reply review or supervised setup. This avoids a messy first test and gives Advisor X a clear source of truth.
- Safe first action: add public property facts, buyer-safe FAQs, and approved images or floor plan.
- Safe evidence: which preparation step is confusing or incomplete.
- Never send: buyer names, buyer phone numbers, buyer emails, private owner documents, or raw chat exports.
Adding property facts or media does not connect WhatsApp/Messenger and does not message buyers.
Review reply readiness
Drafts stay owner-reviewed.
Use this when Reply Review Queue is blocked, unclear, or waiting for source cleanup. SmartBiz can explain what is missing; it does not need customer conversations.
- Safe first action: fix the listed source, media, or knowledge gap.
- Safe evidence: queue state label, property-safe issue title, expected versus observed behavior.
- Never send: customer chat exports, buyer contact details, PSIDs, sender IDs, raw logs, or blocked sensitive values.
If unsafe source content is blocked, remove it from the property notes. Do not paste the blocked value into a support message.
Prepare supervised setup
Channel setup is preparation only.
Use this when you are preparing a future WhatsApp or Messenger setup review. The setup request helps SmartBiz review safe context; it does not authorize a provider.
- Safe first action: review channel readiness and prepare public business context.
- Safe evidence: requested channel, public display name, and which setup step is incomplete.
- Never send: Meta login, QR codes, channel account secrets, tokens, private settings screenshots, Page IDs, or raw webhook data.
WhatsApp and Messenger remain unconnected. AI live replies, outbound messages, and n8n automation remain off.
Billing and cancellation help
Use trusted billing controls, not screenshots.
Use this when trial, billing, cancellation, refund, or paid-through status feels unclear. SmartBiz support can explain the next safe step but does not need private payment data.
- Safe first action: cancel before the 7-day trial ends if you do not want the USD 49.00/month subscription to start.
- Safe evidence: customer-safe status label, page name, and approximate time of the status change.
- Never send: card number, card last four, billing address, Checkout URL, invoice IDs, Stripe IDs, or payment screenshots.
If cancellation happens after a charge, access normally remains available until the paid-through period ends unless support confirms otherwise. Refund requests are reviewed by support and are not automatic. No future-charge outcome is promised before trusted verification.
Technical error
Report the page and visible safe error.
Use this when a page fails, a button is blocked, or mobile layout prevents the next safe step. Keep evidence minimal and redacted.
- Safe first action: share page name, approximate time, browser/device category, and visible customer-safe error title.
- Safe evidence: redacted screenshot only if it helps and contains no personal, payment, channel-account, or customer data.
- Never send: console logs with tokens, raw requests, cookies, authorization headers, customer data, or payment details.
Technical support does not need credentials, secrets, raw logs, or private account identifiers.
Support routes
Use the right route for the next safe action.
Current contact method: admin@estreamedia.my. Email support manually. Do not include private credentials, payment data, channel account secrets, customer chat exports, or unredacted screenshots.
Manual channel setup support
Request WhatsApp or Messenger setup review.
Use this support route only when you need help preparing a future owner-assisted WhatsApp or Messenger setup review. Automated buyer replies and buyer message sending remain inactive, and this page does not connect a provider or submit a setup request.
Do not send passwords, OTPs, Meta login details, QR codes, Page IDs, PSIDs, phone numbers, channel account secrets, tokens, raw webhook details, customer chats, or payment information.
Business details
SmartBiz is operated by E STREAM MEDIA EMPIRE, a Malaysia-registered business.
Contact email: admin@estreamedia.my
SmartBiz does not currently offer 24/7 live support or live chat from this website.
Privacy and deletion
If a tester asks how data is used, review the privacy, terms, support, and data deletion pages before sharing any private information.